Frequently Asked Questions

COVID-19: Frequently Asked Questions

Branches and Online Banking

Q: What is PACE Credit Union (PCU) doing to keep its employees and members safe?

Our employees and members’ safety and well-being is a top priority. We have taken extra precautions within our branches, including reducing our branch hours, controlling branch access and screening to all members. For more information on our safety measures, please see here [links to keeping you safe page]. 

Q: How will I know if my branch is closed?

We keep up-to-date information on our branch hours here. If you have any further questions, please do not hesitate to contact your local branch or reach out to our contact centre. 

Q: How can I do my banking at home?

We want to make sure banking is easy, convenient and available to you anytime and anywhere. You can do most of your banking online or using our mobile app which is safe, easy and available 24/7. 

Members can:

  • View account balances
  • Pay Bills
  • Send money with Interac e-Transfer
  • Transfer funds between accounts
  • Deposit cheques
  • Find the nearest PACE or Exchange Network ATM (mobile and online only)
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What is the process of returning to full payments? Is there any documentation required?

If at any time, a member wants to reinstate full payments - just contact the local branch and make the request.  Within the next month from the reinstatement, PCU will send a document detailing any changes to the loan amount, amortization, etc. due to the payment deferrals.  We are here to make this simpler.


What if I’m unable to return to work after the 6 month period? Can my deferral be extended?

All deferrals are reviewed on a month-by-month basis. PCU will do everything possible to help its members whose work and income have been affected by the pandemic.


What if there is a 2nd wave, will there be a possibility of deferrals again?

PCU is closely monitoring the situation in partnership with the various Public Health organizations and making decisions based on their input.  PCU will do everything possible to help its members whose work and income have been affected by the pandemic, whether through deferrals or other means.