Contact Us

At PACE Credit Union, we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding PACE Credit Union in general, please feel free to fill out the General Feedback or Technical Support form and let us know. Contact us.

General Inquiries: 1.877.588.7223

Contact Phillip Smith, CEO of PACE Savings & Credit Union directly at

24/7 website and online banking support

Call Toll free: 1-866-992-2490
Or complete the Technical Support Form

Lost or Stolen Cards

If your debit card is lost or stolen please notify PACE Credit Union immediately by visiting a branch close to you or by calling Toll Free: 1-888-277-1043.

If you are registered for online banking, one of the features available to you is the ability to cancel your lost or stolen debit card.  Simply login to online banking and select Account Services, lost/stolen debit cards.  The card will be cancelled immediately.

Telephone Banking

Our credit union telephone banking is available from any telephone, 24 hours a day, 7 days a week - Free of charge. All you need is a personal access code, which can be programmed over the phone.

Not Set Up? Contact your branch.

Toll Free: 1-855-778-5866

For account inquiries, press “1”
To perform a financial transaction, press “2”
To change your telephone access code, press “3”
To report a lost or stolen MasterCard, press”4”

Privacy Officer

At PACE, your privacy is of vital importance. Only authorized employees, trained in the proper handling of account information, have access to our database, and we use your private information in a manner that is consistent with your high expectations. PACE makes it easy to enjoy peace of mind!

Got a question? Ask our Privacy Officer

Unresolved Member Service Issue?

Member satisfaction is very important to us at PACE. If you have an unresolved member service issue please bring the matter to the attention of your branch manager. If your branch manager is unable to resolve your issue, please write our Quality Assurance Officer:
Quality Assurance Officer
PACE Credit Union
8111 Jane St Unit 1
Vaughan, Ontario
L4K 4L7


Online BankingExpand/Collapse

Online Banking


Applying to become a member only takes a few minutes!


Book an appointment and talk to a specialist at a PACE location near you.

Security Guarantee

Our online banking system is safeguarded with the best security available in a commercial environment.