Contact Us
At PCU, we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding PCU in general, please feel free to fill out the General Feedback or Technical Support form and let us know. Contact us.
General Inquiries: 1.877.588.7223
Email: pace.info@pacecu.com
Contact Centre
Monday – Friday | 8:00 am to 8:00 pm
Saturday | 8:00 am to 2:00 pm
Starting April 1st, 2023, our Contact Centre will be available :
Monday – Friday | 8:30 am to 4:30 pm
Saturday | 8:00 am to 2:00 pm
This change in hours is temporary. We will resume regular hours in July.
Thank you for your understanding. We appreciate your membership
Call us: 1 877 588 7223
Local Number: 647 417 1515
Or Email: contactcentre@pacecu.com
Debit Cards
If your debit card is lost or stolen please notify PCU immediately by:
Visiting your local branch.
Contact Centre at 1.877.588.7223, Hours: Monday-Friday 8am-8pm and Saturday 8am-2pm
For after hours support call 1.888.277.1043
Travelling?
We work hard at protecting our members from fraud. Please let us know when you travel abroad to prevent your debit card from being flagged due to a sudden change in usage by our fraud monitoring system.
Let us know the start and end dates of your travel and a notification will be added to your account; you can continue processing transactions using your debit card or make ATM withdrawals with peace of mind.
Contact us to set up a travel alert today at 1.877.588.7223.
Telephone Banking
Our credit union telephone banking is available from any telephone, 24 hours a day, 7 days a week - Free of charge. All you need is a personal access code, which can be programmed over the phone.
Not Set Up? Contact your branch.
Toll Free: 1-855-778-5866
For account inquiries, press “1”
To perform a financial transaction, press “2”
To change your telephone access code, press “3”
To report a lost or stolen Mastercard, press”4”
Privacy Officer
At PCU, your privacy is of vital importance. Only authorized employees, trained in the proper handling of account information, have access to our database, and we use your private information in a manner that is consistent with your high expectations. PCU makes it easy to enjoy peace of mind!
Got a question? Ask our Privacy Officer privacyofficer@pacecu.com
Canada's Anti-Spam Legislation
PCU is in compliance with Canada’s Anti-Spam Legislation (CASL). PCU takes the protection of its members personal information and privacy very seriously.
For more information on CASL you can visit https://crtc.gc.ca/eng/internet/anti.htm
Got a question? Ask our CASL Compliance Officer CASL@pacecu.com
Unresolved Member Service Issue?
Member satisfaction is very important to us at PCU. If you have an unresolved member service issue please bring the matter to the attention of your branch manager. If your branch manager is unable to resolve your issue, please write our Quality Assurance Officer:
Quality Assurance Officer
PACE Credit Union
8111 Jane St Unit 1
Vaughan, Ontario
L4K 4L7
qualityassurance@pacecu.com
