Online BankingExpand/Collapse

Online Banking

Not signed up for online banking?

Our Contact Centre can help
1-877-588-7223

Contact Us

At PACE Credit Union, we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding PACE Credit Union in general, please feel free to fill out the General Feedback or Technical Support form and let us know. Contact us.

General Inquiries: 1.877.588.7223
Email: pace.info@pacecu.com

Contact Phillip Smith, CEO of PACE Savings & Credit Union directly at

Comments_CEO@pacecu.com


Contact Centre

Our contact centre is open:
Monday – Friday | 8:00am to 8:00pm
Saturday | 8:00am to 2:00pm

Call us:  1 877 588 7223

Or Email:  contactcentre@pacecu.com


Debit Cards

Lost or Stolen Cards

If your debit card is lost or stolen please notify PACE Credit Union immediately by visiting a branch close to you or by calling Toll Free: 1-888-277-1043.



Travelling?

We work hard at protecting our members from fraud.  Please let us know when you travel abroad to prevent your debit card from being flagged due to a sudden change in usage by our fraud monitoring system.

Let us know the start and end dates of your travel and a notification will be added to your account; you can continue processing transactions using your debit card or make ATM withdrawals with peace of mind.

Contact us to set up a travel alert today at 1.877.588.7223.




Telephone Banking

Our credit union telephone banking is available from any telephone, 24 hours a day, 7 days a week - Free of charge. All you need is a personal access code, which can be programmed over the phone.

Not Set Up? Contact your branch.

Toll Free: 1-855-778-5866

For account inquiries, press “1”
To perform a financial transaction, press “2”
To change your telephone access code, press “3”
To report a lost or stolen Mastercard, press”4”


Privacy Officer

At PACE, your privacy is of vital importance. Only authorized employees, trained in the proper handling of account information, have access to our database, and we use your private information in a manner that is consistent with your high expectations. PACE makes it easy to enjoy peace of mind!

Got a question? Ask our Privacy Officer privacyofficer@pacecu.com

Canada's Anti-Spam Legislation
PACE Credit Union is in compliance with Canada’s Anti-Spam Legislation (CASL). PACE Credit Union takes the protection of its members personal information and privacy very seriously.
For more information on CASL you can visit https://crtc.gc.ca/eng/internet/anti.htm

Got a question? Ask our CASL Compliance Officer CASL@pacecu.com


Unresolved Member Service Issue?

Member satisfaction is very important to us at PACE. If you have an unresolved member service issue please bring the matter to the attention of your branch manager. If your branch manager is unable to resolve your issue, please write our Quality Assurance Officer:
 
Quality Assurance Officer
PACE Credit Union
8111 Jane St Unit 1
Vaughan, Ontario
L4K 4L7
qualityassurance@pacecu.com